Post by account_disabled on Mar 6, 2024 23:15:29 GMT -5
New year is beginning and, with it, come several business opportunities. The market, however, only becomes more and more competitive and your company needs to make an effort to win over and captivate customers. To do this, you need to create a strategy that can increase your level of engagement, build better relationships and establish strong connections. In this challenge, technology can be a powerful ally. More and more companies are turning to virtual assistants – chatbots – to connect with customers through text messaging apps. The results of a study conducted by Accenture suggest that by the year 2023, consumers and businesses will have saved a combined total of 5 billion hours as a direct result of using chatbots. The recent Covid-19 pandemic and the digitalization of processes that were previously mostly analogue were the driving forces behind the stronger chatbot movement we have seen in recent years. The solution has a series of advantages, including the use of the messaging application, the reduction in waiting time (both for companies and their customers) and the cost, which is much lower than spending on a regular center.
The chatbots offered by ChatGuru have several benefits over more traditional means of customer service. You will understand some of the benefits that come with using our solution for customer support by reading this post. Check out! How do ChatGuru chatbots work? If your company isn't already employing a ChatGuru chatbot to assist with customer support, you're missing out on significant potential to make more money. When companies automate processes and routine customer requests using the ChatGuru platform, it can help them save money while maintaining a competitive advantage, improving lead nurturing, customer retention, marketing and sales. Chatbots provided by ChatGuru allow businesses to provide their services in a more timely manner. The fact Industry Email List that our platform's technology can be modified to meet the requirements of your specific target audience is one of its most significant advantages. Your company's customers can, among many other things, use our platform to receive a duplicate of an invoice, change the payment date or schedule a technical assistance appointment. Everything will depend on the needs and day-to-day reality of your brand and its consumers. How exactly can ChatGuru help my business? The vast majority of companies do not have the financial resources necessary to pay enough employees to respond to all customer questions quickly 24 hours a day. It is very unlikely for most brands.
However, chatbots, unlike humans, do not need meal or sleep breaks. ChatGuru bots can be used at any time of the day or night to serve customers, answering their questions, tracking their orders, making product suggestions and even closing deals. You're about to get a closer look at some of the most significant benefits the ChatGuru chabot has to offer! 1. Service provided via application Customers are showing a growing preference for using apps. This trend is expected to continue for a long period. Present on 99.2% of smartphones in Brazil, WhatsApp is considered by 68% of its users to be the best way to contact a company due to its ease of accessibility, asynchronous communication and instant responses. At the same time, 61% of consumers said they would not download a new app to connect with a business. According to research carried out by Meta (formerly known as Facebook), 55% of people who spoke to a company through messages felt a strong sense of personal connection with the brand as a direct consequence of their interactions. 76 % of Brazilians agree with the statement that contacting a company via message increases their confidence in the product or service. All these numbers place WhatsApp as an important platform for business conversations in Brazil.
The chatbots offered by ChatGuru have several benefits over more traditional means of customer service. You will understand some of the benefits that come with using our solution for customer support by reading this post. Check out! How do ChatGuru chatbots work? If your company isn't already employing a ChatGuru chatbot to assist with customer support, you're missing out on significant potential to make more money. When companies automate processes and routine customer requests using the ChatGuru platform, it can help them save money while maintaining a competitive advantage, improving lead nurturing, customer retention, marketing and sales. Chatbots provided by ChatGuru allow businesses to provide their services in a more timely manner. The fact Industry Email List that our platform's technology can be modified to meet the requirements of your specific target audience is one of its most significant advantages. Your company's customers can, among many other things, use our platform to receive a duplicate of an invoice, change the payment date or schedule a technical assistance appointment. Everything will depend on the needs and day-to-day reality of your brand and its consumers. How exactly can ChatGuru help my business? The vast majority of companies do not have the financial resources necessary to pay enough employees to respond to all customer questions quickly 24 hours a day. It is very unlikely for most brands.
However, chatbots, unlike humans, do not need meal or sleep breaks. ChatGuru bots can be used at any time of the day or night to serve customers, answering their questions, tracking their orders, making product suggestions and even closing deals. You're about to get a closer look at some of the most significant benefits the ChatGuru chabot has to offer! 1. Service provided via application Customers are showing a growing preference for using apps. This trend is expected to continue for a long period. Present on 99.2% of smartphones in Brazil, WhatsApp is considered by 68% of its users to be the best way to contact a company due to its ease of accessibility, asynchronous communication and instant responses. At the same time, 61% of consumers said they would not download a new app to connect with a business. According to research carried out by Meta (formerly known as Facebook), 55% of people who spoke to a company through messages felt a strong sense of personal connection with the brand as a direct consequence of their interactions. 76 % of Brazilians agree with the statement that contacting a company via message increases their confidence in the product or service. All these numbers place WhatsApp as an important platform for business conversations in Brazil.